All passwords are case sensitive. When you receive your password, be sure to note if it is UPPER or lower case. You will have to login this exact same way. If you try to login unsuccessfully more than 3 times, your account will be locked.  You must call Northern at 1-800-328-8900 to have it unlocked.  If you forget your password, you will have to click the “Forgot Password?” link on the login screen to be sent a new temporary password. Once you receive the new password, login using that.  Then go to My Account at the top of your screen, then click settings on the left hand side and reset your password to one of your choosing.